Thursday, 30 March 2017

Desktop Support Engineer

Desktop Support Engineer

Location: Lagos

Deadline: Friday March 7, 2017

To provide first and second level IT/Desktop support to all staff.

·         Oversees and responds to service requests regarding the installation of hardware and software for computing devices.
·         Performs 2nd level support; troubleshooting and resolving hardware and software issues for desktops, laptops, tablets, mobility, audio-visual equipment and peripheral devices.
·         Performs research and develops solutions for hardware and software issues.
·         Updates incident records and knowledge base with appropriate and timely information.
·         Acts as Incident Manager on the team for major incidents.
·         Oversees and maintains documentation of assets in configuration and asset management records.
·         Contributes content and provides software training to the team.
·         Incident Management.

·         Minimum of 4 years’ hands-on experience.
·         Advanced experience, knowledge, and trouble shooting skills in the following technical areas:
·         Administrating global enterprise client environments with Windows XP, Win7/8/10, Microsoft Office Suites, SCCM, Citrix/Terminal Services, Google Apps, VPN and remote environments.
·         Knowledge of TCP/IP, DNS, WINS, Print Servers, DHCP, LAN, wireless, Active Directory, Cisco Call Manager, Project Management, Performance Management, Process Management, Customer Service etc.